The Cancer Patient Experience Survey 2011/12

On most questions in the 2011/12 survey, scores have improved, which is a major achievement considering Trust level reports were only issued in January 2011 and this latest survey covers patients from September 2011. The most significant increases in positive scores are on information and communication issues.
The results of the 2011/12 survey demonstrate that there have been significant improvements on a wide range of scores as compared with the results from 2010.
Key developments that may have impacted on improving patient experience between the 2010 survey and the 2011/12 survey have included the expansion of the Connected national advanced communications skills training programme, with over 12,000 senior clinicians now trained; supporting multi-disciplinary teams (MDTs) in provider Trusts to work more effectively.

How are we doing?

By December 2011 12,733 clinicians have attended the Connected course. Of the attendees 95% said that the course met their expectations and 83% said they would definitely recommend the course to a colleague.

Connected 2 day courses

The 2 day pilot courses have been successfully evaluated and networks/organisations are now offering the 2 day variant. For details of courses within your area please contact the network administrator or the national team.

To download a copy of the evaluation report click here

Communications skills programme - Make sure that you are Connected

In the Oncology Times, February, 2009, Consultant medical oncologist, Pauline Leonard, explains the concept of the ‘Connected’ programme, a course developed to enable healthcare professionals who work with cancer patients to communicate better with their patients.

Cancer Nursing Practice

The Feb 2009 edition of Cancer Nursing Practice has a number of articles about the Connected programme. The editorial comment notes “good communication skills are important for all staff”.

Connected in New Zealand

The Connected course is currently being rolled out in New Zealand to train palliative care staff.

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About Connected

The course is aimed at senior healthcare professionals who work primarily in the field of cancer and utilises an interactive workshop approach.
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The Cancer Patient Experience Survey 2011/12

On most questions in the 2011/12 survey, scores have improved, which is a major achievement... more >>

How are we doing?

By December 2011 12,733 clinicians have attended the Connected course. Of the attendees 95% said... more >>